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Legal Policies of Phenomenail™

© 2022–2025 All rights reserved. Phenomenail™ is a trade mark of Lauren Mitchell (application pending). The Phenomenail™ brand has been used by Lauren Mitchell since 2022, with education delivered globally and collaborations & partners in the UK, USA, Hungary, Poland, and China. Goodwill in the Phenomenail™ brand belongs to Lauren Mitchell.

Use of the Phenomenail™ brand, in whole or in part, must not imply endorsement, partnership, or affiliation unless you have written permission. Fair and factual references are permitted only if they are true and clearly framed; for example, “trained by Phenomenail™ ”; and must not mislead or suggest endorsement.

Need to reference, feature, or license our content, education, or brand? Please contact the support team with details of what you want to use, where, and for how long. Do not proceed without written permission.

We welcome genuine enquiries about collaboration, partnerships, or sponsorships. Please reach out to the collabs team with your proposal.

Privacy Policy

This Privacy Notice explains how we (Phenomenail™) collect and use your personal information for our webshop and education services (in-person, live online, and on-demand). 

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Phenomenail™ website and services, including product sales, live and on-demand education, and any resources we offer.

Acceptable Use Policy

This Acceptable Use Policy ("Policy") is part of our Terms and Conditions ("Legal Terms") and should be read alongside them.

Accessibility

Phenomenail™ is committed to making our website and online learning experiences accessible to the widest possible audience. Please read this Accessibility Statement to learn of the steps we have taken and the updates we are making to make the website more acessible.

Cookie Policy

In this Cookie Policy, learn about what cookies are, which ones are used on the Phenomenail™ website and how to control your cookie preferences.

Disclaimer

Please read the Disclaimer. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Phenomenail™ Site.

Copyright, Brand and Content Use Policy

This Policy outlines the copyright, trademark and ownership of all Phenomenail™ content, images, course materials, marketing and brand name. Please ensure you obtain written permission to use or share any protected content owned by Phenomenail™..

Customer Satisfaction Commitment

At Phenomenail™ we hold ourselves to the highest standards. That includes how we treat you when things go wrong.

Whether you're a student, artist, or salon pro, we’re here to make things right - fairly, respectfully, and always with integrity.


Booking Policy

This Booking Policy applies to all Live Masterclasses (In-Person and Online) offered by Phenomenail™

Returns Policy

This Returns Policy explains how returns work for physical products, and outlines what is excluded from return or exchange.

Shipping Policy

This Shipping Policy is part of our Terms and Conditions. Please read it thoroughly before placing an order.

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© 2022–2025 Phenomenail™. Personal viewing only. No copying, downloading, recording, redistribution or AI training. Phenomenail™ is a trade mark of Lauren Mitchell.

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