Terms and Conditions
Terms and Conditions
Last updated: 8 October 2025
These Terms and Conditions (“Terms”) govern your access to and use of the Phenomenail™ website and services, including product sales, live and on-demand education, and any resources we offer.
1. Who we are
Phenomenail™ is operated by Lauren Mitchell, trading as Phenomenail™, based in the UK.
Address:
Phenomenail™ Creative Nexus
Compliance and Legal Office
Lytchett House, 13 Freeland House,
Wareham Road, Lytchett Matravers, Poole, Dorset BH16 6FA, UK
Domains: phenomenail.co.uk (and related domains: phenomenail.uk / phenomenail.us / phenomenail.world)
2. Services covered
These Terms apply to your use of our website and webshop; enrolment and participation in courses (in-person, online, and on-demand); student resources; and purchases of Phenomenail™ products.
3. Eligibility
Our services are for individuals aged 18 or over. By using our services, you confirm that you meet this requirement.
4. Payment and ordering
We accept the following payment methods:
Wix Payments (Visa, Mastercard, Amex, etc.)
Apple Pay / Google Pay
PayPal (including Pay in 3)
Klarna
Clearpay
BACS or cash by prior arrangement
Card data is processed by the providers; we don’t see full PANs.
5. Refunds and returns
Due to hygiene and digital content reasons, returns are limited. Please refer to our full Refund & Return Policy before purchase.
6. Course access and recordings
On-demand content is pre-recorded and provided for enrolled users only. We do not record live sessions. Access duration will be made clear at point of sale.
7. Intellectual property
All content, branding, designs, and materials remain the intellectual property of Phenomenail™. You may not reproduce or redistribute content without permission.
8. Misuse
We may suspend or remove access for abuse, sharing accounts, plagiarism, or breach of these terms.
9. Privacy and data
Our Privacy Policy explains how we handle your data. We comply with UK GDPR.
10. Governing law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in UK courts.
11. Updates
We may update these Terms from time to time. We will post changes here and update the “last updated” date.
12. Contact
For questions about these Terms, contact the support team. See the Privacy Policy for how to get in touch.