FAQ

We ship directly from the UK. Orders are dispatched within 1–2 working days via 48-hour tracked delivery (excluding weekends and bank holidays). Tracking information is emailed as soon as it becomes available. Delivery times may be extended during peak or holiday periods.

Orders are currently UK-only. If you’re based outside the UK, please get in touch to request a custom courier quote.

Most parcels arrive within two to four working days once dispatched. Please allow extra time during peak or holiday periods.

Couriers typically collect and deliver on working days only. Orders placed during weekends or bank holidays will be processed on the next available working day.

Start by checking your tracking link for updates. If the courier notifies us of any delivery delays, we’ll let you know via email as soon as possible. If your parcel still hasn’t arrived after seven working days, please reach out to us so we can investigate further. Please check our full Shipping Policy for more information.